Cobwebb Standard Maintenance Plan
The Cobwebb Standard Maintenance plan is focused exclusively on maintaining the stable operation of your CPPD software. This comprehensive plan covers all the areas required to deliver stability and peace of mind to our valued customers. It outlines the included features and clearly defines the terms and service levels you can expect from us.
Our standard support hours are Monday to Friday 9am-5.30pm GMT. If you require Out of Hours support please speak to a member of our team for further information.
Features
- Incident Support
- Incident Report Line
- Incident Management Portal
- and more!
Plan Features
- Incident Support
- Incident Report Line
- Incident Management Portal
- Upgrade Assurance
- Bug Fixes/ PTFs
- Licence Migration
- Temporary DR Licence
- User Guide
- 1 hour of Cobwebb College
- Definitions
- Severity Levels
- Escalation / Complaints
- Limits
Contact Details
Incident Report Line: +44 (0) 1732 447900
Incident Management Portal: https://www.cobwebb.com/support_welcome/incident-support/
User Guide: https://www.cobwebb.com/support/guide/