Manufacturing

Every cog working together through Cobwebb Document Management

Digital and analogue console manufacturer Allen & Heath required a communications solution that would allow it to reduce the cost and time taken to distribute documents to customers and suppliers. They use the Cobwebb Document Management suite to control reformatting and distribution of IBM i order acknowledgements, delivery of email or paper documents to customers according to preference, and creation, indexing and archiving of documentation.

Successful manufacturing is like a finely tuned watch. When it’s working properly, you don’t really notice the individual parts moving and everything fits together smoothly. It’s only when parts of the organisation aren’t working as efficiently as they should that they start to damage the whole process. The way manufacturing companies communicate with their customers is a vital part of their business, one that doesn’t seem complicated, but which has the potential to get in the way of success.  

Cobwebb Communications, with their Cobwebb Document Management suite of business documentation software and full-service, knowledgeable and experienced support, can help you to manage your organisation’s success. If you use IBM’s IBM i as a part of your back office infrastructure, Cobwebb Document Management can take the strengths of the IBM i platform to automate your business documentation, eliminate errors such as multiple invoicing, keep a permanent, archived record of correspondence, and enable you to offer a better service to your customers.

Established in 1969 and based in Cornwall, UK, Allen & Heath is a standard-setting manufacturer of digital and analogue consoles with a distribution network that spans 80 countries. Allen & Heath’s wide range of customers use its equipment in a variety of venues, including nightclubs, theatres, schools, concert halls, conference facilities and churches.

Allen & Heath required a communications solution that would allow it to reduce the cost and time taken to distribute documents to customers and suppliers. Other demands included the need to digitally archive all documents instead of keeping hard copies. They chose Cobwebb Communications and its Cobwebb Document Management suite to control the following processes:

  • Reformatting and distribution of IBM i order acknowledgements
  • Delivery of email or paper documents to customers according to preference
  • Creation, indexing and archiving of documentation

Thanks to its use of Cobwebb Document Management, Allen & Heath know that communication with customers and suppliers from now on will be timely, correct and that none of its documentation will ever get lost. Allen & Heath is now able to respond rapidly to supplier or customer enquiries and can offer a higher level of service.

Want a solution that will boost your organisation’s efficiency, cut out mistakes and save you money? Get in touch with Cobwebb Communications today and tell us what you need.

Industry specific solutions

  • Reformatting and distribution of IBM i order acknowledgements
  • Delivery of email or paper documents to customers according to preference
  • Creation, indexing and archiving of documentation